Legal

Terms

These apply to requests sent through this site to Kat Cleaning LA (“Kat Cleaning”, “we”).

Prices on this site are estimates

The calculator gives an estimated price based on the size of your home and the options you choose. It is not an offer and not a bill. Before we start, we confirm the final price with you by phone or text, taking into account the condition of the home and anything not covered by the calculator. Once we agree, the price does not change after the cleaning.

Sending a request is not a booking

A request through the form reserves nothing until we confirm the date and the price with you by phone or text. If we cannot reach you, the request lapses. If you left an email address, we can send you a calendar invite once the booking is confirmed — that is the only email you will get from us.

Working hours

We clean seven days a week: Mon–Fri 8:30 am – 8:30 pm, Sat–Sun 9 am – 7 pm. A start earlier or later than that is possible by arrangement and adds a flat $40 to the order. The fee is shown in your estimate when you pick “Earlier” or “Later” in the form, and no discount applies to it.

Same-day cleaning is possible when a cleaner is free that day. It adds a flat $30, shown in your estimate as soon as you pick today’s date, and it can come on top of the early or late start fee. We confirm by call or text whether a cleaner is available.

Discounts

Your first cleaning with us is 15% off the cleaning and add-ons. The calculator takes it off your estimate while “This is my first cleaning” is ticked; early, late and same-day fees are not discounted. From the second visit on, recurring maintenance service is priced below a one-time clean: 15% off weekly, 10% off every two weeks, 5% off monthly. The recurring discount applies to the cleaning itself; add-ons keep their price. It holds while the schedule holds — if visits stop, the next clean is quoted as a one-time one.

On the day

Our cleaners do not move heavy furniture or appliances: it is a safety rule, and it protects your floors and their backs. If you want the space under a couch or behind the fridge cleaned, move it before we arrive.

Extras are added through the manager, not with the cleaner on the spot, and are paid before that work starts. Swapping tasks during the visit (“skip the floors, do the oven instead”) is not possible: the cleaner works to the order the manager confirmed with you. If the signal at your place is poor, the cleaner may ask you to call the manager yourself.

For a move-out clean the home must be completely empty. Personal belongings are the client’s to move out; anything left behind counts as clutter and is not part of the cleaning. If you would like us to clear it, that is a separate charge from $20, agreed with the manager. For an Airbnb turnover, valuables left by guests are not touched; the manager contacts you. Ordinary trash, forgotten clothes and leftover food are thrown out so the place is ready for check-in.

Hauling away furniture, boxes, construction debris or other junk is not a cleaning service and is not priced on this site. It depends on how much there is and whether it still needs gathering and carrying, so it is always discussed with the manager separately — mention it in your request and we will work it out with you.

What cleaning cannot fix

We clean without wrecking the surface: no harsh acids, no metal brushes on stone, glass or fixtures. Hard water stains etched into shower glass, deep limescale, scratches and chemical burns on mirrors from earlier improper cleaning do not come off in one visit; some fade only over two or three sessions. If the cleaner applied professional products and real effort to such an area, the job counts as done, and we do not discount for wear that was there before us.

If we missed something

Check the work when we finish and contact us within 24 hours with clear photos or video of anything we missed. After we review it, we offer one of three remedies:

• a cleaner returns to correct the specific area, where that makes sense;
• a discount equal to the price of the missed area or add-on — if the inside of the fridge at $20 was not done, that is $20 off;
• a $50 credit toward your next cleaning.

Concerns raised more than 24 hours after the cleaning are reviewed one by one. As a rule they do not qualify for a free re-clean or a price adjustment: too much time has passed to tell what the home looked like when we left it.

Cancellation and rescheduling

Plans change, and cancelling or rescheduling is free up to 24 hours before the appointment. Less than 24 hours before, a late cancellation fee applies: $40 per scheduled cleaner — $80 for a team of two, $120 for a team of three.

The fee exists because the time is held for your home: the cleaners committed that slot to you, and at the last minute we cannot give it to anyone else.

Contact

Kat Cleaning LA · 6249 Leland Way, Los Angeles, CA 90028 · WhatsApp or text (323) 557-6075